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Loading, Please wait...Receptionist
The Salcombe Harbour Hotel is currently recruiting a Full Time Receptionist who is responsible for the smooth and efficient running of reception. The position is 40 hours over 5 days (over 7 day working week) and the successful candidate will have the drive to work in this fantasically situated hotel.
Requirements
Experience:
· Excellent attention to detail, basic knowledge of computers
Skills and Knowledge:
· Good communication skills
· Friendly and approachable
· Good customer interaction
· Be able to work on own and as part of a team
Education or Certification:
· Excellent level of English essential
Responsibilities
1. Supplying the highest possible levels of customer care and service whether in the public eye or in the back of house.
2. To liase with housekeeping as to the daily allocation of rooms.
3. To liase with control as to control of administration procedures, security of reception and floats.
4. Knowledge of hotel rates and special rates and the hotels facilities.
5. To understand the correct reservation procedures and to take any reservations in the absence of the reservations staff.
6. To operate the telephone, Opera and Servebase.
7. To understand the banking and change order procedure.
8. To be fully aware of the Accident Reporting Procedure, Maintenance Fault Procedure and Fire Policy.
9. To understand how the hotel Health and Safety Policy affects your department and how it links with the rest of the hotel.
10. Responsible for all payment transactions on the shift and to report and discrepancies.
Benefits Package
Uniform, Meals on Duty, Discounted hotel accommodation, discounted food and beverage, training and development and many more.
For more inforamtion please contact Helen Ruffell on 01548 844444 or helen.ruffell@harbourhotels.co.uk
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